Early Termination
Should you terminate your tenancy before the end of the term and the landlord agrees to that, you will be liable for the pro-rata commission paid in advance by the landlord for the unexpired portion of the tenancy. You will need to give at least 4 weeks’ notice.
Changing Tenancy Details
Should you wish to change any details on the tenancy, such as: identity of the tenants. If it is agreed, we will charge £50.00 administration fee for this service.
Renewal of tenancy
Please contact us at least two months in advance if you wish to extend your tenancy.
Rent Payment
The first instalment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order/ direct debit.
Deposit
A deposit (or 'bond') is normally required prior to occupation. This is normally equal to one month's rent, but may be more e.g., equal to 5 weeks rent. Check with our representative. Where we are managing the property, this deposit will be either; a) held by us and covered by insurance, or b) forwarded to the government authorized custodial body. We will inform you in writing of which scheme is used. Where we are not managing the property any tenancy deposit which is required will be taken by the Landlord.
The deposit is held to cover any breakages, damage, rent arrears or other tenant liabilities. Where we are managing, at the end of the tenancy we will check the property in the presence of the Tenant and assess any damages and deductions due.
Please note that: the DEPOSIT CANNOT BE USED BY THE TENANT TO COVER THE RENT.
Any interest earned on the deposit shall be retained by My Home Lettings & Sales Ltd
On the acceptance of an agreeable offer, you must provide evidence of your right to remain in the UK, this is a requirement for all occupants aged 18 and over. It is our responsibility to check your Right To Rent in the UK. This information will be passed to the landlord so that they can decide on granting a tenancy.
Required Documents
Before the tenancy can proceed you need to provide us with a photo ID in the form of a passport or EU driving license. Proof of Address, Proof of income, 3 months bank statements.
Offer/ Application
Having decided on a property, you will need to complete a written application form. At this time any details or requirements can be provisionally agreed, such as occupancy date, duration of the letting, etc.
On application, a Reservation Deposit will be required usually equivalent to 1 weeks' rent Assuming the rental proceeds, this will be deducted from the Fees due before occupation as outlined on the enclosed sheet. If we or the Landlord decline your application Your Holding deposit will be FULLY refunded. It will however not be refunded if you decide not to proceed for any reason, or if the tenancy fails to proceed due to incomplete, inaccurate information / documents provided in the tenancy application or bad reference and credit check result.
Management of the property
At the start of the tenancy, we will advise you who is responsible for managing the property.
Utilities
Unless agreed on your tenancy agreement otherwise, you will be responsible for the payment of telephone, gas, water, and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property.
Income Checks
Your combined annual income will be checked, and it should be as below before proceeding:
Combined Annual Income = (2,0x Annual Rent)
Where this is not the case, you will be required to pay the WHOLE rent in advance for the full term or provide a UK based Guarantor. Where you are unable to comply with these terms, holding deposit will be NON-REFUNDABLE.
Reference Checks
Where you have a fail results due to country court judgements, bad landlord reference, misleading information on the application, bankruptcy.
tenancy will not be granted, and the Holding deposit will be NON- REFUNDABLE.
Taxation
If you pay rent directly to your landlord’s bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to us.
Complaints procedure
Should you have any problems with My Home’s service which you are unable to resolve with the Negotiator involved or the Manager, you should write to the Director for the area/department in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days. My Home`s final view will be sent to you and will include any offer made. This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within 12 months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.
Amendments
We reserve the right to change the schedule of these terms of business upon providing reasonable notice in writing.
